HOW DOES DELIVERY WORK?
For the Greater Montreal area (limited radius), we deliver the orders in a refrigerated car from Monday to Thursday. Free delivery is offered for orders over 50$ (within that limited radius) or else delivery is offered at 9.99$. In the case of local deliveries, we do not use ice packs or thermal packaging. If you wish to add ice packs to your order, you may add some to your cart by searching for "ice pack" as product. To see if your address is in the defined limited radius, simply see the shipping options offered to you once you proceed with your cart.
Rest of Quebec
For the rest of Quebec (outside of Greater Montreal as defined previously), orders are shipped by courier in an insulated box with 2 ice packs. If you wish to add more ice packs to your box, you may add some to your cart by searching for "ice pack" as product.
In order to avoid any weekend delays, shipments by courier are only sent out from Monday to Wednesday. Customers get an email notification with the tracking number as soon as shipping is scheduled. Free shipping is offered for orders over 125$ (or more depending on area - rates are shown at checkout). Note: For areas where shipping companies do not guarantee a next day service, we unfortunately do not send shipments since we can not ensure freshness of perishables over a shipping period of 48 hours.
Important Information About Shipping Perishables
We always select next day shipping when working with a courrier. Despite our efforts, delays may be possible as all companies are expecting shortages. We can not be held responsible if frozen items are no longer frozen upon arrival because of delays by the shipping companies. We do not offer refunds for spoilage or damages due to courrier delays.
Please feel free to contact us to see if we can ship products to your address in a timely manner.
Shipping to Ontario is possible. Please contact us.